FAQ & Info
HOW TO START A ONE-OF-A-KIND CUSTOM ORDER
We highly encourage all customers to order one of our designs. We have an extensive selection of cakes that can be ordered directly from our website. From Floral designs to Superheroes. Many of our designs can be modified simply by changing the color motif, character theme, or making other minor adjustments.
Our apologies, but we are not offering in-person consultations. We realize this is an inconvenience for many of you, but we remain short-staffed in the front-of-house and are simply unable to offer this service. In addition, we only have one staff member who prices designs and she is busy decorating cakes so can't assist out front. We ask that all customers who wish to order a CUSTOM design start an email conversation with us. Our address is firstname.lastname@example.org
PLEASE NOTE: All CUSTOM ORDERS must be picked up TUESDAY-SATURDAY. No SUNDAY or MONDAY pick-ups as no decorators work on those days. But cakes for Sundays and Mondays will still be fresh if picked up on Saturday. Make sure you have adequate refrigeration space to store your cake.
We need the following information:
1) DATE OF EVENT & PICK-UP DATE (no Sunday/Monday pick-ups)
3) PHONE NUMBER
4) NUMBER OF SERVINGS
5) DESIGN DESCRIPTION - you can attach images as reference. WE DO NOT MAKE EXACT REPLICAS OF CAKES FROM OTHER BAKERIES!
HOW TO ORDER ONE OF OUR DESIGNS
Many of our designs can be "semi-customized" by changing the character, color motif, or other thematic details. Some possible customizations are listed in the title of each design.
1 ) Click on SHOP on our menu bar. Then select SHOP CUSTOM. This page can take a long time to load, so please be patient.
2 ) Filter for the menu of your choice (from floral to superhero)
3 ) Scroll through our designs.
4 ) Click on the design you like.
5 ) Scroll through and select all STEP by STEP options including TERMS. Make sure your chosen options match the size of the cake you selected.
6 ) In the SPECIAL REQUESTS section you can specify information like character names, color motif, inscription, and other minor changes.
7 ) When you are done selecting all options, click ADD TO MY ORDER.
8 ) When ready to check out, go to MY CART
9) You must select a PICK-UP DATE and TIME. Keep in mind that SHOP CUSTOM requires 1-week (or more) notice, and there are no SUNDAY or MONDAY pick-ups. The time parameters do not always directly reflect our operating hours.
10) Lastly input all payment information. You will receive an email confirmation and order number - make sure to review and retain this information. Thank You.
Should we reach capacity we reserve the right to cut online orders at any time.
If you have any questions along the way or need assistance with your online order, feel free to email us at email@example.com or call us TUESDAY-SATURDAY between 7AM and 2:30 PM at 914-693-9758.
NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 50% refund for any cancellations (or major change to your order) within 5 DAYS of pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
NO REFUND for any cancellations (or major changes to your order) within 5 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
CAKE POP & TREAT CANCELLATIONS
NO REFUND for any cancellations (or major changes to your order) within 2 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 2 DAY mark.
Order PICK-UP and locations
All SHOP CUSTOM purchases are for pick-up in ARDSLEY. We do not have decorators in our TARRYTOWN location. We can make exceptions on an individual basis.
All orders must be picked up TUESDAY-SATURDAY. NO SUNDAY OR MONDAY pick-ups as no decorators work on those days. If your cake is to be served on SUNDAY or MONDAY please note this in the SPECIAL REQUESTS section of our online order form.
Cakes to be served on Sundays and Mondays will still be fresh if picked up on Saturday. Make sure you have adequate refrigeration space to store your cake prior to ordering. If you are unsure of the dimensions of the cake/box, you can email us.
Although our SHOP CUSTOM site is integrated into our main site, it is separate. If you are looking to purchase a custom order and also stock items (like cookie trays or pies) you will have to make two separate transactions. Sorry for the inconvenience.
We are NOT an allergen free bakery. This facility makes items with common allergens like peanuts, nuts, wheat, eggs, dairy, etc. There is ALWAYS the risk of cross-contamination.
NO SUBSTITUTIONS or CHANGES to our FLAVOR COMBOS.
Flavors combinations are listed under each SHOP CUSTOM item (STEP 2 A & 2B).
*Fresh strawberries are the only filling we charge extra for.
*For tiered cakes or designs, our strawberry shortcake must be paired with gold cake (not sponge cake)
* Our Tres Leches cake can not be used for tiered cakes or custom designs. We only offer whipped cream icing with this flavor.
*Semi-naked cakes, taller than standard cakes, and larger tiers require a STABLE filling (noted in flavor combo lists in SHOP CUSTOM)
* If ordering a tiered cake, each tier can be a different flavor.
Our apologies, but we are currently not offering deliveries.
We are not currently hosting in person tastings, but we can package tastings to-go. We do not currently offer complementary tastings. We can prepare tastings for orders that are anticipated to cost $350 or more. We require at least 5 days notice to prepare tastings.
Our tastings consist of mini cupcakes topped with fillings - we recommend 2 of each flavor pairing. Our mini cupcakes cost $1.50 each.
To see our flavor selection go to www.bakehouse.us and click on SHOP then SHOP CUSTOM. Filter for the KEEP IT SIMPLE MENU and click on POLKA DOT FLING. Scroll to STEP 2A and 2B (CAKE FLAVORS) Peruse this section – the first flavor represents the cake and the second is the filling.