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Custom Orders

We are critically understaffed in our baking department and cake decorating department. Because of this we are forced to greatly limit (or completely cut) the number of custom cakes we make. We highly encourage all customers to order one of our Semi-Custom cakes available in the SHOP CUSTOM (accessed through PRE-ORDER or CUSTOM ORDERS) portion of our website. In addition to larger sizes of our stock cakes, this section offers a variety of themes, from floral to super hero, and contemporary drip to wedding tiers.  For now, these Semi-Custom cakes require 1 week's notice, but should we reach capacity we reserve the right to cut orders at any time. 

For now, we are still accepting a very small number of ONE-OF-A-KIND-CUSTOM orders. Check cut off date on our home page. 

To request  (not guaranteed) a CUSTOM order, follow steps 1-7 below to start the order process. 

 

For custom cake, cupcake, and cookie orders please email us at ardsley@bakehouse.us

Please provide us with the following information: 

1 - The date of the party

2 - Your name 

3 - Your phone number

4 - The number of servings

5 - The flavor profile - click here to view our custom cake flavor selections. Please note - no changes or substitutions can be made to these flavor combinations. 

6 - View our gallery for design ideas or email us your images Please note - we can use cakes from other bakeries as inspiration but our version will NOT be an exact replica.

7 - The inscription

 

FAQ & Info

Ordering policy

 WE RESERVE THE RIGHT TO CUT CUSTOM ORDERS AT ANY TIME SHOULD WE REACH CAPACITY. As a safety precaution AND because we are understaffed, we are not offering in-person custom order consultations. Custom orders are initiated via email  - you will receive a price quote within 1 to 3 days. These orders are then finalized via phone with a 50% deposit. We finalize orders by phone TUESDAY-SATURDAY before 2:30pm. No custom orders are processed on SUNDAY or MONDAY.

 

OR, which we highly recommend,  you can place your order fully online  (click here ) by choosing one of our pre-designed cakes, cookies, or cupcakes in SHOP CUSTOM. These cakes are paid for in full online. No phone call or email required. 

IF you are having difficulty navigating our Custom Order website, see below for directions. 

Although our Custom Orders site is integrated into our main site it is separate. If you are looking to purchase a custom order and also stock items (like cookie trays or classic cupcakes) you will have to make two separate transactions. Sorry for the inconvenience.

Cancellation Policy

No changes can be made to your cake or cupcake order 3 days prior to the pick-up-date.  No changes can be made to your cookie order 5 days prior to the pick-up date. If an order is cancelled within the 3-day window (for cakes and cupcakes) or 5-day window (for cookies) we will retain the 50% deposit. 

Allergens 

We are NOT an allergen free bakery. This facility makes items with common allergens like peanuts, nuts, wheat, eggs, dairy, etc. There is always the risk of cross-contamination.

 

Flavor Specifics

*We only offer the flavor combinations listed in step 5. No substitutions or changes. 

*Fresh strawberries are the only filling we charge extra for.

*For tiered cakes or complex designs, our strawberry shortcake must be paired with gold cake (not sponge cake) 

* Our Tres Leches cake can not be used for tiered cakes or custom designs. We only offer whipped cream icing with this flavor.  

*Semi-naked cakes, taller than standard cakes, and larger tiers require a STABLE filling: see notations in flavor combo link in step 5

Order Pick-up

We recommend all custom orders be picked up by 2pm Tuesday-Saturday.

No cake decorators work on Sunday.  In the rare event that there is an issue with the order, and you pick it up on Sunday, there will be no-one to fix it AND our young Sunday staff  is not equipped to address such issues.  At that point, you would have to take the cake as-is (or not take the cake). We will do what we can to resolve the issue fairly on Tuesday. When speaking with our staff, please discuss the matter in a calm and reasonable manner. We will not tolerate abusive or hostile behavior.  Please remember - cake is not a matter of life and death. 

Deliveries 

Our apologies, but we are currently not offering deliveries.  

Online Ordering Directions

Our website is easier to navigate on a computer vs smart phone.

Click on CUSTOM ORDERS on the menu bar.

Select SHOP CUSTOM from the drop down menu.

The first section that loads is Bakehouse Basics. You can select other themes by clicking on the "arrow down" and scrolling through the drop down menu  OR you can start scrolling through the page. It takes longer to scroll through all cake designs but if you don't know what you want to get the chance to peruse a wide range of cake themes. 

Once you have found a cake design you like, click on it. A new window pops up. Some designs, like our Bakehouse Basics, require just one click (choosing the size) to order. Others will require multiple selections. Always be sure to scroll through and make selection for  ALL options. Make sure your options match the size of the cake you selected.  

The SPECIAL REQUESTS section at the end of each scroll is where you can request an inscription or color palette change. NO major changes or additions can be made to our designs. 

When you are done selecting all options, click ADD TO MY ORDER. 

When ready, go to MY CART

You must select a PICK-UP DATE and TIME. Keep in mind that these cakes require 1-week (or more) notice. The time parameters do not always directly reflect our operating hours.

Lastly input all payment information. Thank You.