"Custom" Orders
Dear Customers,
Due to ongoing staffing shortages, and to better focus on the holiday season, we are suspending all CUSTOM CAKE ORDERS beginning DECEMBER 2nd, 2023 until further notice.
We will still be accepting orders for our STOCK CAKES, stock cakes in larger sizes, CUSTOM COOKIES, and CUSTOM CUPCAKES.
Best,
The bakehouse decorating crew
Please note that we have blocked ALL custom orders starting December 2nd, BUT, if you wish to order one of our CUSTOM COOKIES or CUPCAKES for December or beyond, please email us at ardsleybakehouse@gmail.com or tarrytownbakehouse@gmail.com. We will provide you with specific order directions to bypass our cutoff date.
We have a wide selection of designs in the SHOP /SHOP CUSTOM section of our website. Our thematic menus range from Floral to Superheroes, and so much more. Many of our cakes, cookies, and individual treats can be modified (and customized) simply by changing the color motif, character theme, or making other minor adjustments. To view images and to see pricing please check it out!
Covid and its’ aftereffects have greatly impacted our small business. Over the last few years we have continually adapted to new challenges. Not all of the changes we implemented were easy to make.
Our “new normal” is synonymous with fewer employees and fewer qualified applicants, not to mention over all higher costs. These factors often take a toll on our employees work-life balance.
The “Riviera” may have a big presence, but behind the scenes we have a small, extremely hard-working, staff. I am often amazed at how much so few people can produce. But 12-hour days are not sustainable in this labor-intensive industry.
For all of these reasons we are re-imagining our business model. Moving forward, we will be limiting “custom orders” to our collection of in-house designs in the SHOP /SHOP CUSTOM section. We will no longer be pricing out new designs.
But this doesn’t mean we can’t make a beautiful, festive, and/or unique cake for you. With a little creativity and some tweaks, you can get a cake that is perfect for you.
A great example is our staff favorite, the CHARACTER DRIP cake. This design is SOOO VERSATILE! We have used it for all sorts of characters from Curious George to Spiderman, and even sports themes replete with team logo & jersey, sports paraphernalia, and thematic colors.
Here is how to view and/or order one of our “CUSTOM” cakes, cupcakes, cookies, or individual treats.
1 ) Click on SHOP on our menu bar. Then select SHOP CUSTOM. This page can take a long time to load, so please be patient.
2 ) Filter for the menu of your choice (from floral to superhero)
3 ) Scroll through our designs.
4 ) Click on the design you like. Read the heading.
5 ) Scroll through and select all STEP by STEP options including STEP 1 (size), STEP 2 A & B (flavor), STEPS 3+ (design), and lastly TERMS. Make sure your chosen options match the size of the cake you selected.
6 ) In the SPECIAL REQUESTS section you can specify information like character adjustments, color motif, inscription, and other MINOR changes . In addition, if the cake you are ordering is for a Sunday party, please write "TO BE SERVED ON SUNDAY".
7 ) When you are done selecting all options, click ADD TO MY ORDER.
8 ) When ready to check out, go to MY CART
9) You must select a PICK-UP DATE and TIME. Keep in mind that SHOP CUSTOM requires 1-week (or more) notice, and there are no SUNDAY or MONDAY pick-ups. The time parameters do not always directly reflect our operating hours.
10) Lastly input all payment information. You will receive an email confirmation and order number - make sure to review and retain this information.
Should we reach capacity we reserve the right to cut online orders at any time.
If you have any questions along the way or need assistance with your online order, feel free to email us at ardlseybakehouse@gmail.com or call us TUESDAY-SATURDAY between 7AM and 2:30 PM at 914-693-9758.
FAQ & Info
CANCELLATION POLICIES
CAKE CANCELLATIONS
NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 50% refund for any cancellations (or major change to your order) within 5 DAYS of pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
COOKIE CANCELLATIONS
NO REFUND for any cancellations (or major changes to your order) within 5 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
CUPCAKE CANCELLATIONS
NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.
CAKE POP & TREAT CANCELLATIONS
NO REFUND for any cancellations (or major changes to your order) within 2 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 2 DAY mark.
Order PICK-UP and locations
All SHOP CUSTOM purchases are for pick-up in ARDSLEY. We do not have decorators in our TARRYTOWN location. We can make exceptions on an individual basis.
All orders must be picked up TUESDAY-SATURDAY. NO SUNDAY OR MONDAY pick-ups as no decorators work on those days. If your cake is to be served on SUNDAY or MONDAY please note this in the SPECIAL REQUESTS section of our online order form.
Cakes to be served on Sundays and Mondays will still be fresh if picked up on Saturday. Make sure you have adequate refrigeration space to store your cake prior to ordering. If you are unsure of the dimensions of the cake/box, you can email us.
WEBSITE "SHOPS"
Although our SHOP CUSTOM site is integrated into our main site, it is separate. If you are looking to purchase a custom order and also stock items (like cookie trays or pies) you will have to make two separate transactions. Sorry for the inconvenience.
ALLERGENS
We are NOT an allergen free bakery. This facility makes items with common allergens like peanuts, nuts, wheat, eggs, dairy, etc. There is ALWAYS the risk of cross-contamination.
FLAVOR SPECIFICS
NO SUBSTITUTIONS or CHANGES to our FLAVOR COMBOS.
Flavors combinations are listed under each SHOP CUSTOM item (STEP 2 A & 2B).
*Fresh strawberries are the only filling we charge extra for (STEP 2B).
*For tiered cakes or designs, NO SPONGE CAKE - our strawberry shortcake must be paired with gold cake
* Our Tres Leches cake can not be used for tiered cakes or custom designs. We only offer whipped cream icing with this flavor.
*Semi-naked cakes, taller than standard cakes, and larger tiers (12" and up), require a STABLE filling (noted in flavor combo lists in SHOP CUSTOM)
* If ordering a tiered cake, each tier can be a different flavor.
DELIVERIES
Our apologies, but we do not offer deliveries. All cakes are boxed. Our tiered cakes are packaged in corrugated cardboard boxes and we can assist you to your vehicle.
TASTINGS
We are not currently hosting in person tastings, but we can package tastings to-go. We do not currently offer complementary tastings. We require at least 5 days notice to prepare tastings.
Our tastings consist of mini cupcakes topped with fillings - we recommend 2 of each flavor pairing. Our mini cupcakes cost $1.80 each.
To see our flavor selection go to www.bakehouse.us and click on SHOP then SHOP CUSTOM. Filter for the KEEP IT SIMPLE MENU and click on POLKA DOT FLING. Scroll to STEP 2A (CAKE FLAVORS). Peruse this section – the first flavor represents the cake and the second is the filling.