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"Custom" Orders 

Dear Longtime & New Customers,

We are a small family owned and operated bakery with a big presence.  

Because we are such a local institution, people tend to forget that there are human beings behind this operation. Like many small businesses we are still reeling from the challenges the pandemic created. Over the last 2+ years we adapted to every new challenge. We closed Mondays and cut our hours because we couldn’t find or retain talent, we eliminated products that didn’t sell well because we simply didn’t have the manpower to make them, and we created a robust website so that our business could be open 24 hours a day.

 

We continue to make changes to our business model to allow us to weather future storms. Not all of these changes are easy for us to make, and we are sure not all changes will be easy for you either. To help sustain our business, these are changes that must be made.

One big change is regarding our CUSTOM ORDER policy.

We have a built a SHOP CUSTOM section for our website. Here, you can purchase larger versions of our STOCK CAKES or choose from hundreds of PRE-DESIGNED cakes, cookies, cupcakes, cake pops, and other individual treats. We offer themes ranging from FLORAL to SUPERHERO and WEDDIG CAKES to VEHICLES. Many of these items can be "customized" by changing the highlighted character, color motif, or other thematic details. 

Please browse our GALLERY or the SHOP CUSTOM section and choose one of our designs which can be ordered directly from out site.  

You can still email us with CUSTOM order requests, but we may direct you to one of our cakes that best fits your image or theme. In your email, include the image, size of cake, and date of pick-up.  Once we have this information we will provide directions for ordering through our website.  Keep in mind: We do NOT make exact replicas of cakes from other bakeries. 

Here are step-by-step directions on how to order from our SHOP CUSTOM menus– if you have any questions along the way or need assistance with your online order, feel free to call us TUESDAY-SATURDAY between 7AM and 2:30 PM at 914-693-9758. Ask for Andrea - she can assist you with ONLINE ordering.  

Our apologies, but we only have one phone line so it can be difficult getting through to us:

  1. Go to www.bakehouse.us  - Our site can take some time to load, so please be patient

  2. Click on PRE-ORDER

  3. From the drop-down menu, select SHOP CUSTOM

  4.  The first menu that loads is Bakehouse Basics. You can select other thematic menus by clicking on the "arrow down" and scrolling through drop down menu  (below our “earliest-pick-up-date box”, it will say BAKEHOUSE BASIC… and  a “v” - CLICK HERE)  OR you can manually scroll through the pages. It takes longer to scroll through all cake designs but if you don't know what you want, you get the chance to peruse a wide range of cake themes. 

  5. Select the cake (or cookie, cupcake, or cake pop) or the of your choice - a new window will pop up for your selection. Always be sure to scroll through and make selections for ALL options. Depending on the design there may be many selections. Make sure your chosen options match the size of the cake you selected.

  6. You will know you have reached the end of the options when you reach TERMS. Make sure to read and select TERMS (our cancellation policy)

  7. In SPECIAL REQUESTS you can specify information like color motif, inscription, and other minor changes.

  8. When you are done selecting all options, click ADD TO MY ORDER. 

  9. When ready, go to MY CART

  10. You must select a PICK-UP DATE and TIME. Keep in mind that SHOP CUSTOM requires 1-week (or more) notice. The time parameters do not always directly reflect our operating hours.

  11. Lastly input all payment information. You will receive an email confirmation and order number - make sure to review and retain this information. Thank You.

Should we reach capacity we reserve the right to cut online orders at any time.

Best,

The BAKEHOUSE CAKE CREW

FAQ & Info

Ordering policy

We are not offering in-person custom order consultations.  All custom orders will be made in the SHOP CUSTOM section of our website regardless as to whether it is one of our PRE-DESIGNED cakes or a truly CUSTOM design. Please read "CUSTOM" ORDERS for more information.

Although our SHOP CUSTOM site is integrated into our main site, it is separate. If you are looking to purchase a custom order and also stock items (like cookie trays or pies) you will have to make two separate transactions. Sorry for the inconvenience.

Cancellation Policy

CAKE CANCELLATIONS

NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 50% refund for any cancellations (or major change to your order) within 5 DAYS of pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.

 

COOKIES CANCELLATIONS

NO REFUND for any cancellations (or major changes to your order) within 5 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.

 

CUPCAKES CANCELLATIONS

NO REFUND for any cancellations (or major changes to your order) within 3 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 5 DAY mark.

CAKE POP & TREAT  CANCELLATIONS

NO REFUND for any cancellations (or major changes to your order) within 2 DAYS of the pick-up date. 5% processing fee for any cancellations or changes to your order prior to the 2 DAY mark.

Allergens 

We are NOT an allergen free bakery. This facility makes items with common allergens like peanuts, nuts, wheat, eggs, dairy, etc. There is always the risk of cross-contamination.

 

Flavor Specifics

Flavors combinations are listed under each SHOP CUSTOM item. 

*Fresh strawberries are the only filling we charge extra for.

*For tiered cakes or designs, our strawberry shortcake must be paired with gold cake (not sponge cake) 

* Our Tres Leches cake can not be used for tiered cakes or custom designs. We only offer whipped cream icing with this flavor.  

*Semi-naked cakes, taller than standard cakes, and larger tiers require a STABLE filling (noted in flavor combo lists in SHOP CUSTOM)

Order Pick-up

We recommend all custom orders be picked up by 2pm Tuesday-Saturday, but, if necessary, we are open for Sunday pick-up before 1:45pm. 

No cake decorators work on Sunday.  In the rare event that there is an issue with the order, and you pick it up on Sunday, there will be no-one to fix it AND our young Sunday staff  is not equipped to address such issues.  At that point, you would have to take the cake as-is (or not take the cake). We will do what we can to resolve the issue fairly on Tuesday. When speaking with our staff, please discuss the matter in a calm and reasonable manner. We will not tolerate abusive or hostile behavior.  Please remember - cake is not a matter of life and death. 

  

Deliveries 

Our apologies, but we are currently not offering deliveries.  

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