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Custom Orders

We are now offering two ways to place custom orders. 

1) Follow steps 1-7 below to start your one-of-a-kind custom order. We are only taking a limited number of truly custom orders per week. We ask for 1 month's notice but reserve the right to cut orders once we reach capacity.

2) Browse our SHOP CUSTOM to purchase larger sizes of our stock cakes,  pre-designed theme cakes, and design-your-own contemporary cakes.  This section requires at least 1 week's notice but we may cut orders should we reach capacity. Please note: this section is a work in progress and not all themes are represented yet.

 

For custom cake, cupcake, and cookie orders please email us at ardsley@bakehouse.us

Please provide us with the following information: 

1 - The date of the party

2 - Your name 

3 - Your phone number

4 - The number of servings

5 - The flavor profile - click here to view our custom cake flavor selections. Please note - no changes or substitutions can be made to these flavor combinations. 

6 - View our gallery for design ideas or email us your images Please note - we can use cakes from other bakeries as inspiration but our version will NOT be an exact replica.

7 - The inscription

 

FAQ & Info

Ordering policy

As a safety precaution we are not offering in-person custom order consultations. Custom orders are initiated via email  - you will receive a price quote within 1 to 3 days. These orders are then finalized via phone with a 50% deposit. We finalize orders by phone TUESDAY-SATURDAY before 2:30pm. No custom orders are processed on SUNDAY or MONDAY.

 

OR you can place your order fully online  (click here ) by choosing one of our pre-designed cakes, cookies, or cupcakes in SHOP CUSTOM. These cakes are paid for in full online. No phone call or email required. 

Although our Custom Orders site is integrated into our main site it is separate. If you are looking to purchase a custom order and also stock items (like cookie trays or classic cupcakes) you will have to make two separate transactions. Sorry for the inconvenience.

Cancellation Policy

No changes can be made to your cake or cupcake order 3 days prior to pick-up-date.  No changes can be made to your cookie order 5 days prior to pick-up date. If an order is cancelled within the 3-day window (for cakes and cupcakes) and 5-day window (for cookies) we will retain the 50% deposit. 

Allergens 

We are NOT an allergen free bakery. This facility makes items with common allergens like peanuts, nuts, wheat, dairy, etc. 

 

Flavor Specifics

We only offer the flavor combinations listed in step 5. No substitutions or changes. 

Fresh strawberries are the only filling we charge extra for.

No strawberry shortcake with sponge cake in tiered cakes or complex custom designs -instead we can use gold cake. 

No tres leches cakes for tiered cakes or custom designs. 

Semi-naked cakes, taller than standard cakes, and larger tiers require a stable filling: see notations in link

Deliveries 

We do not have a designated delivery person so deliveries are very limited. We offer deliveries for orders over $400 on a first-come first-serve basis, Tuesday -Saturday,  between the hours of 9-1 (4 hour window - no specific times allowed), within Westchester. Prices are based on distance. We do not offer deliveries on holiday weeks.